Joy77 Privacy Policy — Your data, in our hands Fully Secured

1Introduction

Joy77 (hereinafter referred to as "we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy clearly outlines what information Joy77 collects from its members, why it is collected, and how it is used and protected.

By using the joy77 website or creating an account, you are considered to have read and accepted this Privacy Policy. If you have any questions or need clarification on any part of it, please reach out to our support team.

2What Information We Collect

Joy77 collects various types of information in order to operate its services. Below is a detailed breakdown of what we collect:

• Full name & date of birth
• Email address & mobile number
• Residential address and country
• National ID or passport details (for KYC verification)

• Payment method details (bKash, Nagad, bank account number—used solely for transaction verification)
• Deposit & withdrawal history
• Transaction amounts & dates

• IP address and device type
• Browser information and operating system
• Platform activity logs (betting history, game preferences)
• Session duration & frequency

3How We Collect Your Data

Joy77 collects information through several methods. We are always transparent about what data is collected and how:

• Information provided directly: Information you provide via registration forms, KYC forms, or when contacting support.
• Automatically collected data: Technical data collected via cookies, web beacons, and log files.
• Third-party verification: Information received from identity verification services or payment processors.
• Public records: Where required to fulfil legal obligations.

4Purpose of Data Use

Joy77 uses collected information solely for specific, transparent, and legitimate purposes. Details are provided below:

5Data Sharing Policy

Joy77 never sells your personal information or shares it for commercial purposes. However, limited information may need to be shared in certain circumstances:

• Payment processors: Financial information shared with payment partners such as bKash and Nagad to process transactions.
• KYC Verifier: With authorized identity verification agencies for KYC purposes.
• Legal Authorities: In response to lawful legal orders or government requests, or for anti-money laundering investigations.
• IT Service Providers: With technology partners who operate the platform (under strict confidentiality agreements).

6Cookie Policy

Joy77 uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: Used to analyze website performance (anonymized data).
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Marketing cookies: Used to show relevant advertisements, only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain joy77 services.

7Data Security Measures

Joy77 has implemented industry-leading technical and organizational measures to protect your data:

• Across all data transmissions 256-bit TLS/SSL encryption Use.
• For stored data AES-256 Encryption।
• Regular third-party Security Audits Operations.
• To detect suspicious activity 24/7 automated monitoring।
• Strict staff access controls Data access controls— Only authorized personnel have access to your data.
• Regular Data Backup On secure servers.

8Your Data Rights

As a joy77 member, you have important rights over your personal data—rights that joy77 fully respects:

To exercise any of these rights support@joy77.bizto send us an email. joy77 typically processes requests within 72 hours. For more complex requests, it may take up to 30 days.

9Data Retention Period

Joy77 does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account information: For up to 5 years during and after account closure.
• Financial transaction records: Up to 7 years, in accordance with legal obligations.
• Customer Support Contact: Up to 3 years.
• Usage logs and cookie data: Up to 1 year.
• KYC Documents: 5 to 10 years, as required by legal obligations.

Once the retention period expires, joy77 securely and permanently deletes or anonymizes all relevant data.

10Minor Protection Policy

Joy77's services are intended strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Should we become aware that personal information has been collected from anyone under the age of 18, Joy77 will immediately delete that information and close the associated account. If you believe a minor has registered on Joy77, please inform us right away.

11Changes to the Privacy Policy

Joy77 may update this Privacy Policy as needed. In the event of any changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Members will be notified of significant changes via email or in-account notifications.
• If you do not agree to the updated policy, you may request to close your account.
• Continued use of joy77 after any changes takes effect will be considered acceptance of the updated policy.

12Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact joy77's Data Protection Team:

If your complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority.